MM 5.2 license activation error

[itappscommon]

Dear Sir:

We have encountered some problems during license activation. Please see the attachment and help to solve it.

This is issue details:

We are going to install MM 5.2 single server. We get the Host ID after System Platform installation. Then we go to PLDS to activate the license. However, we encounter some issues during the license activation:

1.In the upgrade session, we are asked to choose either one option: Modular Messaging 5_2 to R5.2 Paid Upgrade Master1 or Remain in the current version. Can you clarify more about these options so that we can choose a correct one?

2.We have tried to select “Remain in the current version” and hence we can proceed to next step. We enter Voice Mail Domain, Host ID and activate all. But when we click “Next”, an error is prompted. It says MM license file must include MM TTS REALSPEAK ANY in the product field. However, the TTS has already been included in the entitlement list.

If you have any findings, pls send me email: [email protected]


Thanks & Regards,
Grace

[ppenugonda]

Reply to your query

For PLDS related queries, please call an appropriate PLDS support number.

• For the US, please call 1-866-AVAYA IT (+1-866-282-9248) or 303-354-8999.
• EMEA users should call +44 1483 309800,
• Canada and CALA users should call +1 720 444 0130.
• APAC users should call +65 6872 8700
• Germany users should call +49 69 7505 1234

If you could provide the sold to/ FL, please raise a ticket with Avaya for help.

Thank you!

[cjamir]

De-select the first set of entitlement - MM R5.X Avaya Store Seat Tracking. Once you do this then it will drop the VMDID required field and just prompt you for the Host ID and bypass the previous error message. Enter the host id and you should be able to continue to the next step. Good luck.