CS1K 7.65SW/SIP DECT set is stuck (HOT key active) when call clears .

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  • smaiyaur
    Guru
    .
    • Nov 2013
    • 107

    CS1K 7.65SW/SIP DECT set is stuck (HOT key active) when call clears .

    SIP DECT HOT key stuck when XFER to UIPE Invalid/BUSY UIPE DN

    PROBLEM TEXT: If a SIP DECT set transfers a call to a INVALID CO (UIPE) number then when the call clears the SIP DECT set is stuck (HOT key active). SETUP AND ACTIONS PERFORMED TO CAUSE THE PROBLEM: ACTIONS: 1) from extn 2014 dial 2301. 2) from extn transfer call to invalid number 0031123456. 3) Clear down. EXPECTED RESULTS: 1) Established call. 2) NU tone or announcement. 3) Everything clears down and returns to idle. ACTUAL RESULTS: 1) Established call. 2) NU tone or announcement. 3) HOT key remains active.

    For more info please refer to wi01153844.

    Fix patch MPLR33172 was created to address this issue
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