Bridged Appearances & Coverage Answer Groups

[murph120]

Hi all. I'm looking to make calls to a coverage answer group ring on bridged appearances on phones. So a call goes to an extension, that extension has a coverage path, where point 1 is a coverage answer group. The extensions in the coverage answer group are bridged appearances on user's phones. I've been researching & it seems as though this kind of functionality is not possible, but I cannot find any concrete Avaya info. or other forums/postings that absolutely indicate that this is or is not possible. It seems elementary & should work, but I can't figure it out. Any advice or thoughts would be great. Thank you!

[sharma16]

reply

• 'Terminate to Coverage Pts. with Bridged Appearances' parameter on the coverage path form should be set to yes to allow a call to alert as both a bridged call and a redirected call. By setting to 'n' The call skips the coverage point if it has already alerted as a bridged call

Please refer few KB article link mentioned below

https://kb.avaya.com/kb/index?page=content&id=SOLN140576&actp=SEARCH&actp=search&viewlocale=en_US&searchid=1393983820125

https://kb.avaya.com/kb/index?page=content&id=S:SOLN112453&actp=SEARCH&actp=search&viewlocale=en_US&searchid=1393983820125

[jwotus]

That did the trick! Thank you!