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Problem:the billing SW charges the call to ext. 3122 which is not correct. Ext. 3122 made internal call only. The costs should go to number 3750. In other words the "S" CDR should contain 16 pulses this case. Can you create some patch which would count the pulses to "S" CDR instead of "E" CDR when the call goes over PCA to PSTN?
Solution:
we populate the CDR record with the information we have available at each stage of the call. There is no charge yet at the "S" stage and therefore it can only be all zeros at this stage. The other consideration might be to print the PCA DN instead of the originating DN in the "E" stage, however, there is no record of the PCA DN/TN in call processing at this stage so this is not possible. You should be able to tell that the PCA DN is to be charged as the CDR record shows that it dials the PSTN number in the "S" stage. Design recommends that you have a discussion with the CDR vendor to see if they may have any capabilities that could help.
Solution:
we populate the CDR record with the information we have available at each stage of the call. There is no charge yet at the "S" stage and therefore it can only be all zeros at this stage. The other consideration might be to print the PCA DN instead of the originating DN in the "E" stage, however, there is no record of the PCA DN/TN in call processing at this stage so this is not possible. You should be able to tell that the PCA DN is to be charged as the CDR record shows that it dials the PSTN number in the "S" stage. Design recommends that you have a discussion with the CDR vendor to see if they may have any capabilities that could help.
