How to backup System Manager to Utility Server

[hclin624]

Dear support, I am able to backup ACM and AAM backup files to Utility Server. But I am not able to backup System Manager to Utility Server. Can you help me with the correct information I should enter in the System Manager in order to perform the remote backup to the Utility server?

File transfer protocol? <SCP or SFTP>
Remote Server IP? <Utility Server IP Address>
Remote Server Port? <22 or ???>
Username? <Utility Server login name>
Password? <Utility Server login password>
File Name? </tmp/smgr>

[bsreddy]

You can use the following. Hope this helps.

File transfer protocol?: SFTP
Remote Server IP? : <Utility Server IP Address>
Remote Server Port?: 22
Username?: Utility Server login name
Password?: Utility Server login password
File Name? ./backupfilename

The main reason for most of the backup failures is the "file name". Please use name in the format that i mentioned above and try it. The file will be created in the home directory of the login used above.

Regards

[pltd]

Same issue here;

i get com.avaya.mgmt.pem.backup.BackupAgent Execption occured during file transfer using SCP.>
- com.avaya.mgmt.pem.utils.PEMException: PEM_UI_0037

Although i am using SFTP

Followed the below link but as i can see from the debug password is missing from next available option

https://support.avaya.com/ext/index?page=content&id=SOLN263786&group=UG_ENTITLED_CUSTOMER