Call Forwarding Offnet Question

[cgearhart1]

We have a user who is able to call forward their extension number to a number outside of the PBX. This works, however, it is to a cell phone number and for some reason the office voicemail still picks up if they don't answer it. Why would this happen?

Thanks.

Christi

[richa164]

Depending on your system this will be twinning on a ipoffice or ec500 on ACM.

the voicemail timer answer time (IPO) or cover path(CM) will need adjusting to ring longer than the cell phone voicemail timer.