We recently upgraded three users to new laptops with Office 2013. They had all previously been using Callpilot without issues on Office 2010. Two of the users are not having any issues with the new set up either. One of them however is having an on-going problem:
When a fax or voicemail comes in, he gets a new message in his Callpilot mailbox, but when he tries to open the fax/voicemail, he gets a pop-up message from Outlook saying "The operation failed. An object cannot be found." and he cannot view/listen to the attachment. He has to completely exit out of Outlook and then re-open it, after which he can view/listen to the attachment.
I can tell that it's an issue with Callpilot and/or Outlook downloading the attachments. They initially come through as extremely small files (less than 1kb) and when he closes/reopens Outlook, they'll be whatever size they are supposed to be. From what I've found online, it may have something to do with his antivirus, but all three users have the same identical set up and the others are working fine. Does anyone have any suggestions?
When a fax or voicemail comes in, he gets a new message in his Callpilot mailbox, but when he tries to open the fax/voicemail, he gets a pop-up message from Outlook saying "The operation failed. An object cannot be found." and he cannot view/listen to the attachment. He has to completely exit out of Outlook and then re-open it, after which he can view/listen to the attachment.
I can tell that it's an issue with Callpilot and/or Outlook downloading the attachments. They initially come through as extremely small files (less than 1kb) and when he closes/reopens Outlook, they'll be whatever size they are supposed to be. From what I've found online, it may have something to do with his antivirus, but all three users have the same identical set up and the others are working fine. Does anyone have any suggestions?
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