List of abandoned call numbers.

[avc900206312640]

Hi

I need a list of abandoned calls in real time or of the last 15-30 minutes of the phone numbers that have abandoned the call, that is, it has not been answered by the Call Center team.

I'm trying from the CCMA but in the real time reports I only have a panel with the abandoned calls, but not the phone numbers.
From the historical reports I can't find a way to show only abandoned calls.

Do you know if there is any way to get it?

Thank you.

Greetings,
Diego

[avc907414255418]

Hi! It sounds like you're looking for a way to track abandoned calls in real time. You might want to check if your CCMA settings allow exporting detailed reports. Sometimes, there’s an option to customize the report fields to include phone numbers for abandoned calls geometry arrow

[avc913265711908]

Hi

I need a list of abandoned calls in real time or of the last 15-30 minutes of the phone numbers that have abandoned the call, that is, it has not been answered by the Call Center team.

I'm trying from the CCMA but in the real time reports I only have a panel with the abandoned calls, but not the phone numbers.
From the historical reports I can't find a way to show only abandoned calls.

Do you know if there is any way to get it?

Thank you snow rider .

Greetings,
Diego

Hey Diego, that's a tricky situation! Finding those abandoned call numbers can feel like navigating a snowy mountain on Snow Rider, always searching for the right path. I've faced similar challenges. Have you explored custom reports or API access? Sometimes those hidden areas hold the key to unlocking the specific data you need. Good luck!