Needing some help regarding our Session Manager. The quick and dirty to it all is that one morning our session manager completly went down and our SMGR could no longer see the SM within Elements > Session manager.
The SM is still seen in the Solution Deployment Manager but I cant manage anything on the SM through the SMGR.
I am running Avaya Aura CM 8 at version 8.1.3.8
I located the mgmt.log located in /var/log/Avaya/jboss/SessionManager/ and have the following
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 609 1 com.avaya.asm | 0 com.avaya.asm.mgmt.ncsagent.NcsAgent Destroying NcsAgent
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 634 1 com.avaya.asm | 0 com.avaya.asm.mgmt.ncsagent.NcsAgent Stopping timer NcsAgent
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 711 1 com.avaya.asm | 0 com.avaya.asm.mgmt.platformagent.PlatformAgent PlatformAgent has been shutdown
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 755 1 com.avaya.asm | 0 com.avaya.asm.mgmt.endpointagent.EndpointAgentNoti fyBean stopTimer: Stopping timer EndpointAgentNotifyBean
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 914 1 com.avaya.asm | 0 com.avaya.asm.mgmt.trustagent.TrustAgent TrustAgent has been destroyed
Sep 24 08:22:04 ServerMAA2 Mgmt[8382]: -07:00 2026 137 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup EncoderDecoder Removed deserialization classloader: ModuleClassLoader for Module "deployment.asmmgmtagent.ear.asmmgmtagentcommo n.ja r:main" from Service Module Loader
Sep 24 08:22:04 ServerMAA2 Mgmt[8382]: -07:00 2026 138 1 com.avaya.asm | 0 com.avaya.asm.mgmt.assetagent.AssetAgent AssetAgent has been destroyed
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 744 1 com.avaya.asm | 0 com.avaya.asm.datamgr.DMFactory Shutting down all DataMgrs for ModuleClassLoader for Module "deployment.ddlbootstrap.jar:main" from Service Module Loader
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 744 1 com.avaya.asm | 0 com.avaya.asm.alarming.GenericAlarmHandler Cancelling Alarm Timers for the Application
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 744 1 com.avaya.asm | 0 com.avaya.asm.alarming.DMBasedTimer cancel: No DMBasedTimer to cancel for CL: 1073582775_1984697014
ep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 765 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Shutting down DDLInterClusterMember's loaded DDL Listeners.
ep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 766 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Destroying listener DeviceDataChangeListener
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 766 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Shutting down the DDLInterClusterMember member
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 766 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DDLInt erClusterMember Failed to remove data owned by other cluster members after leaving the group
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 766 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember DataDistCluster destroyed and leaving the group: x.x.x.69_InterCluster-3.6_59c022d869fb049c93955428db1d1b2e_PPM
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 776 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Shutting down DDLIntraClusterMember's loaded DDL Listeners.
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 811 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DDLCha nnelConnThread Destroying
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 839 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Destroying listener SMConsoleListener
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 839 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup ReceiverAdapter shutdown: Destroying receiving and membership changed threads.
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 888 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Destroying listener DynSmAssignChangeListener
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 918 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Destroying listener DAOReplicationListener
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 918 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Shutting down the DDLIntraClusterMember member
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 918 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember DataDistCluster destroyed and leaving the group: x.x.x.77
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 932 1 com.avaya.asm | 0 com.avaya.asm.mgmt.ddlbootstrap.DDLBootstrap DMFactory and DDLFactory shutdown completed.
Sep 24 08:22:06 ServerMAA2 Mgmt[8382]: -07:00 2026 018 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup WrapperBase Destroying channel now.
Sep 24 08:22:06 ServerMAA2 Mgmt[8382]: -07:00 2026 031 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DDLCha nnelConnThread Destroying
Sep 24 08:22:06 ServerMAA2 Mgmt[8382]: -07:00 2026 061 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup ReceiverAdapter shutdown: Destroying receiving and membership changed threads.
Sep 24 08:22:06 ServerMAA2 Mgmt[8382]: -07:00 2026 165 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup WrapperBase Destroying channel now.
Sep 24 08:22:07 ServerMAA2 Mgmt[8382]: -07:00 2026 855 1 com.avaya.asm | 0 com.avaya.asm.mgmt.assetagent.dm.AssetAgentDataMgr TServer is not running
I attempted running an "initTM -f" to have it reinitialize with the SMGR and got the following:
Truncated log to show the tail end of the output:
Executing # Creating DRS schema and user
ERROR # 1 : Creating DRS schema and user. Terminating configuration process .......
Configuring node as DRS replica
Checking whether DRS configuration exists
DRS not configured! Configuring ...
com.avaya.mgmt.drs.exception.DRSException: Message: The server does not support SSL.
SQLState: 08004
ErrorCode: 0
at com.avaya.mgmt.drs.utils.Utils.getDbConnection(Uti ls.java:186)
at com.avaya.mgmt.drs.utils.Utils.getDatabaseConnecti onForUser(Utils.java:118)
at com.avaya.mgmt.drs.config.ExecuteSQL.main(ExecuteS QL.java:89)
Caused by: org.postgresql.util.PSQLException: The server does not support SSL.
at org.postgresql.core.v3.ConnectionFactoryImpl.enabl eSSL(ConnectionFactoryImpl.java:349)
at org.postgresql.core.v3.ConnectionFactoryImpl.openC onnectionImpl(ConnectionFactoryImpl.java:148)
at org.postgresql.core.ConnectionFactory.openConnecti on(ConnectionFactory.java:52)
at org.postgresql.jdbc.PgConnection.<init>(PgConnecti on.java:216)
at org.postgresql.Driver.makeConnection(Driver.java:4 04)
at org.postgresql.Driver.connect(Driver.java:272)
at java.sql.DriverManager.getConnection(DriverManager .java:664)
at java.sql.DriverManager.getConnection(DriverManager .java:247)
at com.avaya.mgmt.drs.utils.Utils.getDbConnection(Uti ls.java:168)
... 2 more
Executing # Configuring SymmetricDS pre-requisites
ERROR # 1 : Configuring SymmetricDS pre-requisites. Terminating configuration process .........
Register replica node with System Manager DRS master started. [1/1]
Sending configurations to master node
Executing # Sending registration information to DRS master
ERROR # 1 : Sending registration information to DRS master. Terminating configuration process .....
Starting Management
After I did more searching, I found the following line in the postgres log file:
Sep 28 15:22:12 Servermaa2 postgres[3187]: [7-1] < 2026-09-28 22:22:12.252 GMT LoginId: , DB: >LOG: hostssl record cannot match because SSL is disabled
So, out of curiosity I snapshot our server and found the postgres.conf file and enabled SSL and ran the initTM -f command again. Once I ran it I got further in the procees to register with the SMGR... however it failed giving this output:
Executing # Sending registration information to DRS master
ERROR # 1 : Sending registration information to DRS master. Terminating configuration process ..........
Starting Management
Register replica node with System Manager DRS master failed.
Thu Oct 1 13:01:36 PDT 2026: Failed to initialize DRS.
So at this point I'm at a loss on what to do. Is the database corrupt and I need to redeploy the SM and run the wizard with the enrollment password to get it working again? Looking for any input if possible.
If I need to redeploy a new SM, do I need to do anything within the SMGR, other than set the enrollment password, to get this working? If I recall just having the same hostname, ip addresses, etc is enough for the SMGR to allow the new SM in.
The SM is still seen in the Solution Deployment Manager but I cant manage anything on the SM through the SMGR.
I am running Avaya Aura CM 8 at version 8.1.3.8
I located the mgmt.log located in /var/log/Avaya/jboss/SessionManager/ and have the following
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 609 1 com.avaya.asm | 0 com.avaya.asm.mgmt.ncsagent.NcsAgent Destroying NcsAgent
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 634 1 com.avaya.asm | 0 com.avaya.asm.mgmt.ncsagent.NcsAgent Stopping timer NcsAgent
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 711 1 com.avaya.asm | 0 com.avaya.asm.mgmt.platformagent.PlatformAgent PlatformAgent has been shutdown
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 755 1 com.avaya.asm | 0 com.avaya.asm.mgmt.endpointagent.EndpointAgentNoti fyBean stopTimer: Stopping timer EndpointAgentNotifyBean
Sep 24 08:22:03 ServerMAA2 Mgmt[8382]: -07:00 2026 914 1 com.avaya.asm | 0 com.avaya.asm.mgmt.trustagent.TrustAgent TrustAgent has been destroyed
Sep 24 08:22:04 ServerMAA2 Mgmt[8382]: -07:00 2026 137 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup EncoderDecoder Removed deserialization classloader: ModuleClassLoader for Module "deployment.asmmgmtagent.ear.asmmgmtagentcommo n.ja r:main" from Service Module Loader
Sep 24 08:22:04 ServerMAA2 Mgmt[8382]: -07:00 2026 138 1 com.avaya.asm | 0 com.avaya.asm.mgmt.assetagent.AssetAgent AssetAgent has been destroyed
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 744 1 com.avaya.asm | 0 com.avaya.asm.datamgr.DMFactory Shutting down all DataMgrs for ModuleClassLoader for Module "deployment.ddlbootstrap.jar:main" from Service Module Loader
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 744 1 com.avaya.asm | 0 com.avaya.asm.alarming.GenericAlarmHandler Cancelling Alarm Timers for the Application
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 744 1 com.avaya.asm | 0 com.avaya.asm.alarming.DMBasedTimer cancel: No DMBasedTimer to cancel for CL: 1073582775_1984697014
ep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 765 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Shutting down DDLInterClusterMember's loaded DDL Listeners.
ep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 766 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Destroying listener DeviceDataChangeListener
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 766 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Shutting down the DDLInterClusterMember member
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 766 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DDLInt erClusterMember Failed to remove data owned by other cluster members after leaving the group
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 766 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember DataDistCluster destroyed and leaving the group: x.x.x.69_InterCluster-3.6_59c022d869fb049c93955428db1d1b2e_PPM
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 776 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Shutting down DDLIntraClusterMember's loaded DDL Listeners.
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 811 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DDLCha nnelConnThread Destroying
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 839 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Destroying listener SMConsoleListener
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 839 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup ReceiverAdapter shutdown: Destroying receiving and membership changed threads.
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 888 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Destroying listener DynSmAssignChangeListener
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 918 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Destroying listener DAOReplicationListener
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 918 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember Shutting down the DDLIntraClusterMember member
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 918 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DataDi stLayerMember DataDistCluster destroyed and leaving the group: x.x.x.77
Sep 24 08:22:05 ServerMAA2 Mgmt[8382]: -07:00 2026 932 1 com.avaya.asm | 0 com.avaya.asm.mgmt.ddlbootstrap.DDLBootstrap DMFactory and DDLFactory shutdown completed.
Sep 24 08:22:06 ServerMAA2 Mgmt[8382]: -07:00 2026 018 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup WrapperBase Destroying channel now.
Sep 24 08:22:06 ServerMAA2 Mgmt[8382]: -07:00 2026 031 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.DDLCha nnelConnThread Destroying
Sep 24 08:22:06 ServerMAA2 Mgmt[8382]: -07:00 2026 061 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup ReceiverAdapter shutdown: Destroying receiving and membership changed threads.
Sep 24 08:22:06 ServerMAA2 Mgmt[8382]: -07:00 2026 165 1 com.avaya.asm | 0 com.avaya.asm.datamgr.datadistributionlayer.JGroup WrapperBase Destroying channel now.
Sep 24 08:22:07 ServerMAA2 Mgmt[8382]: -07:00 2026 855 1 com.avaya.asm | 0 com.avaya.asm.mgmt.assetagent.dm.AssetAgentDataMgr TServer is not running
I attempted running an "initTM -f" to have it reinitialize with the SMGR and got the following:
Truncated log to show the tail end of the output:
Executing # Creating DRS schema and user
ERROR # 1 : Creating DRS schema and user. Terminating configuration process .......
Configuring node as DRS replica
Checking whether DRS configuration exists
DRS not configured! Configuring ...
com.avaya.mgmt.drs.exception.DRSException: Message: The server does not support SSL.
SQLState: 08004
ErrorCode: 0
at com.avaya.mgmt.drs.utils.Utils.getDbConnection(Uti ls.java:186)
at com.avaya.mgmt.drs.utils.Utils.getDatabaseConnecti onForUser(Utils.java:118)
at com.avaya.mgmt.drs.config.ExecuteSQL.main(ExecuteS QL.java:89)
Caused by: org.postgresql.util.PSQLException: The server does not support SSL.
at org.postgresql.core.v3.ConnectionFactoryImpl.enabl eSSL(ConnectionFactoryImpl.java:349)
at org.postgresql.core.v3.ConnectionFactoryImpl.openC onnectionImpl(ConnectionFactoryImpl.java:148)
at org.postgresql.core.ConnectionFactory.openConnecti on(ConnectionFactory.java:52)
at org.postgresql.jdbc.PgConnection.<init>(PgConnecti on.java:216)
at org.postgresql.Driver.makeConnection(Driver.java:4 04)
at org.postgresql.Driver.connect(Driver.java:272)
at java.sql.DriverManager.getConnection(DriverManager .java:664)
at java.sql.DriverManager.getConnection(DriverManager .java:247)
at com.avaya.mgmt.drs.utils.Utils.getDbConnection(Uti ls.java:168)
... 2 more
Executing # Configuring SymmetricDS pre-requisites
ERROR # 1 : Configuring SymmetricDS pre-requisites. Terminating configuration process .........
Register replica node with System Manager DRS master started. [1/1]
Sending configurations to master node
Executing # Sending registration information to DRS master
ERROR # 1 : Sending registration information to DRS master. Terminating configuration process .....
Starting Management
After I did more searching, I found the following line in the postgres log file:
Sep 28 15:22:12 Servermaa2 postgres[3187]: [7-1] < 2026-09-28 22:22:12.252 GMT LoginId: , DB: >LOG: hostssl record cannot match because SSL is disabled
So, out of curiosity I snapshot our server and found the postgres.conf file and enabled SSL and ran the initTM -f command again. Once I ran it I got further in the procees to register with the SMGR... however it failed giving this output:
Executing # Sending registration information to DRS master
ERROR # 1 : Sending registration information to DRS master. Terminating configuration process ..........
Starting Management
Register replica node with System Manager DRS master failed.
Thu Oct 1 13:01:36 PDT 2026: Failed to initialize DRS.
So at this point I'm at a loss on what to do. Is the database corrupt and I need to redeploy the SM and run the wizard with the enrollment password to get it working again? Looking for any input if possible.
If I need to redeploy a new SM, do I need to do anything within the SMGR, other than set the enrollment password, to get this working? If I recall just having the same hostname, ip addresses, etc is enough for the SMGR to allow the new SM in.
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