Avaya One X Agent Features

[jw019552]

I am looking for a list of features that Central Management Server will allow people to use.

Meaning what features I would have if I ran Central Management Server and what features I wouldn't be able to use without it installed.

I haven't been able to find a good list or really anything at all about it.

[jw019552]

Any one have some ideas. Or could someone point me into the direction I need to look.

[rogierthomas]

Maybe this matrix helps...

1 = 1X Agent without any additional stuff
2 = 1X Agent with Centralized Management w/o Presence Server
3 = 1X Agent with Presence Server w/o Centralized Management
4 = All of above

Regards, Rogier

[aa1]

Central Management features

Please take a look at this document: (Page 5)

https://support.avaya.com/css/P8/documents/100069877

Avaya Central Management is a Web-based solution developed to centrally manage
operations for contact centers running Avaya one-X Agent. It can manage end points, Avaya one-X Agent users, and agent configuration data from a central location. This is an optional solution that Avaya one-X Agent clients can deploy based on their management requirement. Avaya one-X Agent Central Management has a task-based user interface that helps in efficient and effective management of Avaya one-X Agent users and user settings. The user interface is consistent with the Avaya one-X Agent client interface for the respective settings and therefore is easy to configure.

Central Management features
Some of the prominent Central Management features are:
• Provides secure and role-based access.
• Provides centralized control of end points.
• Allows creating global settings for all users.
• Allows creating parent and child templates that can be assigned to agent groups based on role and business area.
• Centrally controls agents from accessing various critical client settings.
• Supports Active Directory User infrastructure.
• Centrally stores settings changes made by an agent and makes them available the
next time the agent logs on.
• Centrally stores and manages predefined location data that links a desktop to
Communication Manager. This enables agent to hot-desk

[aa1]

Contact Management features - additional links

Please take a look at these two documents:

Avaya one-X® Agent Overview
https://support.avaya.com/css/P8/documents/100069882 (Page 10)

Avaya one-X® Agent 2.0
https://support.avaya.com/css/P8/documents/100069880 (Page 7)

[patel173]

Avaya One-X server error on login

Hi,
I am getting server error when trying to log on to One-X Desktop Client. I am able to log in with a different user, any advise on fixing this?