system manager post installation error

[bessa]

Hello,

i'm trying yo install system manager, i get the following error and the installation rolls back:

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Run post-install plugin if present
- 1/6 :: Set variables
- 2/6 :: Environment test
- 2/6 :: Environment test
- 3/6 :: SMGR IP
- 3/6 :: SMGR IP
- 4/6 :: SSH Access test
- 5/6 :: SSH Prepare
- 6/6 :: Begin Post-install
- 6/6 # 0/7 :: ENABLE UPGRADE HOOKS
- 6/6 # 1/7 :: SP CONTEXT: Initializing...
- 6/6 # 1/7 :: SP CONTEXT: Data obtained...
- 6/6 # 1/7 :: SP CONTEXT: Checking data...
- 6/6 # 1/7 :: SP CONTEXT: Checking data...
- 6/6 # 2/7 :: FQDN: Initializing...
- 6/6 # 2/7 :: FQDN: Data obtained...
- 6/6 # 2/7 :: FQDN: Checking data...PASSED
- 6/6 # 3/7 :: AUTOMATIC PATCH: Initializing...
- 6/6 # 3/7 :: AUTOMATIC PATCH: Copying...
- 6/6 # 3/7 :: AUTOMATIC PATCH: Enabling execution...
- 6/6 # 3/7 :: DEPLOYMENT LOCK: Obtain deployment lock...
- 6/6 # 5/7 :: POST INSTALL: Executing...
- 6/6 # 5/7 :: POST INSTALL: Executing...
- ERROR :: 6/6 # 4/6: POST INSTALL: Executing...
- caught exception trying to run post-install plugin: com.avaya.vsp.common.workflow.TaskException: post-install plugin {sudo,runuser,-c,/vspdata/template/Template_smgr/plugins/post-install/smgr_post_install_SP_Plugin.sh -p -d /vspdata/template/Template_smgr/plugins/pre-install -e /vspdata/template/Template_smgr/ovf-env.txt,-G,vsplog,vspvm} returned fault code 126 with error message: Mon Dec 8 13:04:41 AST 2014 ERROR :: 6/6 # 4/6: POST INSTALL: Executing... :: Exiting as execution of ssh command unsuccessful

------------------------

any idea whats causing this ?

[mlombardi1]

- Is this a fresh install or upgrade?
- What is the version of System Platform?
- What is the version of System Manager you're installing / upgrading to & from? Include service packs.

[bessa]

this is a fresh installation.
system platform version 6.3.5
system manager version 6.3.0

[mlombardi1]

According to the support site, the base load of System Mgr 6.3 GA requires Sys Platform 6.2.1.0.9. You must then upgrade Sys Platform incrementally to support the latest System Mgr service pack.

Great motivation to use VMware instead. : )

[poppes]

Try Setting the date in system platform to October 1st and save and restart. I just had the same issue and apparently there is a certificate issue where the certificate expired on 10/5. Once I manually set the date for 10/1 it ran successfully. Then you just put your NTP settings back when your done.

[bessa]

adjusting the date to 1st Oct solved the issue.

thank you all for the replies.