Can't login 9630 SIP IP Phone as AST Device to SM

[dhabela]

I try to connect 9630 SIP phone to the Session Manager 6.3, but it's not connecting/registering as Avaya AST Device, so there are no Feature buttons assigned...
How to enable these features like on h323 phone ?

[gwebster]

Two good reference documents to have a look at are:
• Implementing End-to-End SIP Vol 1: Endpoint Deployment
• Implementing End-to-End SIP Vol 2: SIP Telephone Signaling and Dial Plan Options

[mlombardi1]

There's five event packages that an Avaya SIP endpoint must subscribe to be considered an AST device and function fully. They are dialog, reg, ccs-profile, cm-features, and message-summary. Feature buttons come from ccs-profile which is the PPM service.

Trace on SM while the phone is registering to determine if the phone is sending SUBSCRIBE attempts. I always assign SIP endpoints to the same domain as procr. CM and SM work in tandem to support SIP endpoints and while there can be many domains referenced in both products, only CM's procr domain will act as authoritative for SIP endpoints in my experience.

[dhabela]

Thanks for reply.
I got a new Avaya SIP phone 9621, and it's registering as AST device now, but still can't get feature buttons work...

I can see the station is registered in SM with Event Subscriptions:
avaya-cm-feature-status
reg
avaya-ccs-profile
message-summary

but the phone is not sending any PPM requests to the Session manager (see nothing in traceSM: PPM )

[mlombardi1]

PPM uses ports 80, 8080, and 443. Are these ports open between SM and the endpoint?

[dhabela]

PPM uses ports 80, 8080, and 443. Are these ports open between SM and the endpoint?

IP phones, CM and SM are on the same switch, same subnet

[jones282]

PPM Mesages via TCP http rather than https

If you are using TCP you need to set the folling in the SIP SETTINGS section of the 46xxsettings file.

SET SIP_PORT_SECURE 5060

SET CONNECTION_REUSE 0

SET ENABLE_PPM_SOURCED_SIPPROXYSRVR 0

(it is trying to get the PPM via https rather than http)
SET CONFIG_SERVER_SECURE_MODE 0

SET SIPSIGNAL 1

give that a try