No outbound caller ID

[msenio]

We have one one-X phone that isn't displaying any caller ID information when making outside calls.

I checked short codes and there's only one, which every other station has. I also tried reregistering the phone, and that didn't change anything.

Any other recommendations on what I can try to get the caller ID to display?

Thanks.

[mburke]

public-unknown-numbering plan maybe? What type of circuit are the calls being delivered over?

[msenio]

Not sure what the public-unknown-numbering plan is. Our IP Office is on an MPLS network.

[mlombardi1]

Public numbering is a table in CM. For an IPO, the system will outpulse the number on the incoming call route associated with the extension if no shortcode is used to explicitly outpulse CID.

[jamesdrury]

Also, check the station. In CM there is the field "Per Station CPN - Send Calling Number?" that will turn on/off Caller ID just for that one station. I haven't worked on IP Office much but I would suspect a similar field.