Persistent Aura CM6 Alarm

[velez9]

Gents,

We have an Avaya Aura CM 6.0 switch with the following persistent alarm:


MIN MAJ Server No Yes CommunicaMgr No Yes

CommunicaMgr Alarms:
ID MO Source On Bd Lvl Ack Date1 EXP-PN PN 01 n MAJ N Thu Jul 09 08:05:31 AST 2015

Server Alarms:
ID Source EvtID Lvl Ack Date Description 1 SME 1 MAJ N Thu Jul 09 11:07:34 AST 2015 Far end alarm service is down 0 GAM 2 WRN N Thu Jul 09 09:08:23 AST 2015 Alarm service failure - unable to report alarms

The one thing I noticed is that I am unable to ping the C-LAN and medpro cards from my primary G650 IPSI card, but I can ping all cards on my secondary G650. The primary is in standby. I can ping from the active to the standby IPSI, but not beyond that.

When I do a list configuration all all my G650 boards show "no board" under the Vintage column. When I do a Status ip-board I get a board not inserted message. I verified that the cards were properly inserted.

I did a list ipserver-interface and both IPSI cards show server state IN, the primary in standby and the secondary actv-aa. Both state of help is 0.0.1.0

I have been trying to find information on how to determine if the problem lies in the IPSI card, or in both C-Lan and Medpro cards. Can anyone point me in the right direction?

Thanks.

Angelo

[velez9]

Btw, I did a display alarm and indicates port 01a with alarm type no board and maintenance name of tone/clock.

[rossmitch]

Do you have an ESS server
I dont think the issue is with CLAN or Medpro, but focused on the IPSI

Are you sure the ESS is not in control of the IPSI?

List surv will show you if its in control