Link an external phone number to an internal number

[keati1]

Hello

I am running Avaya Site Adminstrator, and I was wondering where I would look to see how an external number (i.e. 1-877-xxx-xxxx) would be connected or linked to an internal phone number or extension I have looked in Call Forwarding and Coverage Answer Groups.

Thanks
Stephen Keating.

[davis397]

list station xxxx When it comes up right click and list usage.

[keati1]

I can do the list station, but my version just gives a gray field with the information in it. I cannot right click on anything. What do I do next. I have version 3.1.13.

Thanks

[davis397]

Try list usage extension xxxx

[keati1]

I'll give it a try

[keati1]

That gives me the following:

Used By
Station Station Extension 1604 Emergency Loc Ext

Is there anything that would show the number being shared with another number?

[davis397]

Is the ext.number 1604? If not it connected to that ext.

[keati1]

The 1-877 number is connected to the 1604 extension, it rings through to that number.

[davis397]

Can you display station 1604?

[keati1]

Yes, I can do the display station 1604. Is there something in there I need to find?

[davis397]

Look at the different tabs and look for call-forwarding. Maybe it call forwarding with change feature-access-codes too. Like *xx to active all calls busy or *xx for all calls forwarding and *xx to deactivated call-forwarding on that phone. You will have to do this on the phone itself.

[keati1]

Found it, thanks alot. How do I close a ticket?

[davis397]

Log in to Avaya support and click on your service request you put in. Click on add an update and document you want to close this ticket and submit.