E911 and Avaya Aura CM 6.3.x

[daveayoub]

I work w/a Avaya Aura Communication Manager 6.3.5 and we are looking at using E911. One problem we discovered is if an Agent logged into hardphone calls 911, the crisis-alert button triggers correctly however instead of displaying the hard phone extension (necessary to determine the 911 caller's location) it is only showing the Agent Login ID. Since an Agent can log into any hardphone and we work in a multi-level building it is almost impossible to determine where they are located unless of course we ask. Is there a way to have the hardphone extension show instead? Thanks for your input. It is appreciated.

[arahamanshar]

Please check the Agent forum and set

LoginID for ISDN/SIP Display? n

This will disable agent id being sent as the CPN

example:

display agent-loginID 3605 Page 1 of 2
AGENT LOGINID

Login ID: 3605 AAS? n
Name: sandy AUDIX? n
TN: 1 LWC Reception: spe
COR: 1 LWC Log External Calls? n
Coverage Path: AUDIX Name for Messaging:
Security Code:
LoginID for ISDN/SIP Display? y --> This needs to be set to n