SIP trunk CM-Duplicate SM is down

[eslim]

Please I have configured two SIP trunk between CM and SM.

The first SIP trunk is UP
THE SECOND SIP TRUNK is down.

the two SM servers are reacheable (ping from CM is ok).

[nelr]

Are the two trunks identical? Same ports, same protocol?

Have you configured entity links from both Session Managers on System Manager, and added the ports on both Session Managers' firewalls?

[eslim]

please see in join same traces.

The second SIP trunk was down since two days

Before it works fine

[nelr]

The attachment is very small. Could you please resend a little bigger.

If you say it worked until recently, do you know of any changes that happened on the System Manager?

Can you login to the Session Manager in question (using SSH)? From there you can do troubleshooting from a systems level:

to confirm that there is network connectivity between SM and CM, and that the ports are listening:
nc -p 5060 hostname_of_cm 5060
{just replace 5060 with the far end and near end ports used in your environment}

[eslim]

please find in join all trace .doc
do you have mail to send you traces?
thank you