Adobe Connect - MX52.

[pbelis]

Dear,
We have Adobe Connect 7.5 with CRS and MX 5.2 environment.
Now we have upgrade the Adobe Connect 7.5 to Adobe Connect 9.1.

Everything works fine except the recording.
The recording starts and stops on the Bridge. But will not download to adobe.

When we start the recording, we get allways an Recording Error:
"You can choose to continue recording with VoIP. Telefhoye audio will not be recorded."

Has anyone here experience with this environment?

Thank you in advance,
Peter.

[desai1]

Dear Peter,

Adobe connect integration is provided by Adobe You will need to contact them.

https://downloads.avaya.com/css/P8/documents/100075882

Page#5

3

rd Party Support

•

Adobe Connect integration is supported by Adobe and not Avaya, contact

you Adobe representative for details

Regards
Ankita

[pbelis]

Ankita,
thanks for your info.
This is clear for me.
We are already weeks in discussion with Abobe on this topic.

Do we have to make an upgrade to MX 6.2 for this?
I can't find an answer on this. Maybe this will solve or problem.

Kind regards,
Peter.

[desai1]

Dear Peter,

With MX 6.2 Adobe Connect is not available.