How to develop One-X number matching rules?

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  • sdolma
    Aspiring Member
    • Jun 2016
    • 1

    How to develop One-X number matching rules?

    Hi,

    One of our customers is requesting the ability to click-to-dial four- to eight-digit phone numbers from a web browser address book.
    I'm led to believe you can use the Configurator tool to develop custom rules to match non-standard phone numbers, but have been unsuccessful in practice.

    Is there anything I'm particularly likely to have missed out that's required for developing custom rules?
    I have logs available if appropriate.

    Apologies if this post isn't in the right place!

    - S
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