Utility services update 7.0.1 installation problem

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  • lazar24
    Hot Shot
    • Jun 2016
    • 13

    Utility services update 7.0.1 installation problem

    Hello!

    I'm struggling to install the 7.0.1 update over US7.0, I've read everything possible and still have no luck with an issue: after 7.0.1 installation I don't see the login page.
    When I open the main page in any browser, it shows me the after-successfull-logon screen, but without Administartion link. MyPhone links to the left continue working perfectly.
    pre-7.0.1 service pack (sp2 if I got it right) installs successfully, no issues afterwards.

    I've checked all possible browsers and their versions (firefox, ie, 10/11, different chromes etc.).
    There are errors in /var/log/httpd/error_log (and in other logs a bunch of similar records) :
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_IE6 - assumed 'BROWSER_IE6' in /var/www/html/index.php on line 6
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_SUPPORT_FULL - assumed 'BROWSER_SUPPORT_FULL' in /var/www/html/index.php on line 6
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_FAMILY_IE - assumed 'BROWSER_FAMILY_IE' in /var/www/html/index.php on line 7
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_IE7 - assumed 'BROWSER_IE7' in /var/www/html/index.php on line 9
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_SUPPORT_FULL - assumed 'BROWSER_SUPPORT_FULL' in /var/www/html/index.php on line 9
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_FAMILY_IE - assumed 'BROWSER_FAMILY_IE' in /var/www/html/index.php on line 10
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_FF - assumed 'BROWSER_FF' in /var/www/html/index.php on line 12
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_SUPPORT_PARTIAL - assumed 'BROWSER_SUPPORT_PARTIAL' in /var/www/html/index.php on line 12
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_FAMILY_FF - assumed 'BROWSER_FAMILY_FF' in /var/www/html/index.php on line 13
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_OTHER - assumed 'BROWSER_OTHER' in /var/www/html/index.php on line 15
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_SUPPORT_NONE - assumed 'BROWSER_SUPPORT_NONE' in /var/www/html/index.php on line 15
    [Mon Jun 27 20:47:34 2016] [error] [client 172.16.18.56] PHP Notice: Use of undefined constant BROWSER_FAMILY_OTHER - assumed 'BROWSER_FAMILY_OTHER' in /var/www/html/index.php on line 16

    Dunno if they are related.
    Tried installing 7.0.1 from cli, from sm-sdm- result is the same.
    No errors during install.
    Deinstall fixes the problem.
    AVP is updated to the most, no errors.
    Attachment shows what I get instead of login page.

    Any guidence will be greatly appreciated. Thank You.
    Attached Files
    Last edited by lazar24; 06-29-2016, 12:19 PM.
  • mlombardi1
    Legend
    • Sep 2010
    • 533

    #2
    Try webbing on port 543.

    Meridian IT - Senior Engineer

    Comment

    • lazar24
      Hot Shot
      • Jun 2016
      • 13

      #3
      What should I expect there? Has the management port changed in 7.0.1 somehow? Why there is no any mention of this in docs? I'll try to do that on the weekend as I can't stop delivering service on working days.

      Comment

      • mlombardi1
        Legend
        • Sep 2010
        • 533

        #4
        The web management was changed from port 443 to 543 in 7.0.1. This tripped me up as well. See p11: https://downloads.avaya.com/css/P8/documents/101013948
        Meridian IT - Senior Engineer

        Comment

        • lazar24
          Hot Shot
          • Jun 2016
          • 13

          #5
          OMG, seems u r right!
          Will definitely give it a try asap, THX!

          Comment

          • dholmes1
            Aspiring Member
            • Jul 2016
            • 1

            #6
            It should be in the release notes and the 7.0.1 admin documentation for Utility Services

            Comment

            • lazar24
              Hot Shot
              • Jun 2016
              • 13

              #7
              Still no luck

              Still no luck accessing utility services after 7.0.1 update, doesn't make sense if I install clean 7.0.1 FP or SP1 for 7.0.1 FP. After installation port 543 is being listened, but I guess it's ipv6, here is what netstat shows:
              tcp 0 0 :::543 :::* LISTEN off (0.00/0/0)

              So when I try to access https://<us ip>:543/admin.html it gives me 404.

              Link https://<us ip>/ gives a welcome page without utilities menu.

              If I try to open https://<us ip>/admin.html it gives me this:
              Forbidden

              You don't have permission to access /cgi-bin/common/login/webLogin on this server.
              Apache Server at us.gazauto.loc Port 411

              Unistalling patches fixes the problem. Any guidance would be greatly appreciated!
              Last edited by lazar24; 08-31-2016, 09:59 AM.

              Comment

              • lazar24
                Hot Shot
                • Jun 2016
                • 13

                #8
                Solved this by completely reinstalling US, applying FP1 SP1, using url https://<us_ip>:543/admin.html to access web management. Dunno what the problem was, I guess endless install/remove FP/SP killed the vm.

                Comment

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