Hi Guys.
I'm kind of newbie on Avaya.
I am assigned to configure a call flow
The calls will route to 4 level of selection where customer needs to key in the digits
1st level - 10 types of selection then
2nd level - 3 types of selection, then
3rd level - 4 types of selection, then
4th level - 4 types of selection
We will need full details report according to their selection.
Question : Do I really need to configure 480 huntgroups/skill/split to have all the detail reports? Or there other way?
I'm kind of newbie on Avaya.
I am assigned to configure a call flow
The calls will route to 4 level of selection where customer needs to key in the digits
1st level - 10 types of selection then
2nd level - 3 types of selection, then
3rd level - 4 types of selection, then
4th level - 4 types of selection
We will need full details report according to their selection.
Question : Do I really need to configure 480 huntgroups/skill/split to have all the detail reports? Or there other way?
