Call not going to VM with hunt group

[thomp515]

Good Morning,

The issue I'm having is a caller receives these two messages "extension 0000 please wait" then "we're sorry, the number you have called is no longer in service."

I have a hunt group set up and I assumed that the call would go to the extensions voicemail if the user did not answer. Instead I'm getting the above messages. Does anyone have an idea what's going on?

Mike


**EDIT** I should add that I have a coverage path set up on the Hunt Group which I didn't think I needed. If I remove the coverage path though, then the phone just rings and rings and rings for all eternity. I thought that once it transferred the call to the extension from the Hunt Group list, the call would then follow that extensions coverage path. I guess not.

[mlombardi1]

Sounds like the covering extension is not being transferred to voicemail. Check to see if your voicemail trunk is using private or public numbering. Make sure the hunt group extension or a defined range including it is defined on the respective table. These numbering tables instruct the PBX to pass certain digits as source or CID via a particular trunk.

[thurs3]

If I understand what you are trying to do, you have callers in a hunt group, but when a call goes to a member of the hunt group and they do not answer the call is not going to that users voicemail. If this is the case, nothing is wrong the system is functioning correctly. Hunt groups are a bad choice if you want calls to go to an individual users voicemail box. I would try a cover-answer-group