1608 phone disconnecting intermitently

[s95]

I am facing an issue currently with 1608 phones the phone is getting intermittent disconnection/hanging every time.

I have used different phone model in Avaya system same issue.
i used phone model 1608 for other model phone nits working fine.
i feel the issue is with 1608 phone(firmware i can see 1.302). Please some one help to is it a firmware issue.

If its firmware issue how i can resolve it

[kumar1499]

you need to first isolate this, does this happen for internal 2 party call as well ? is there any error on the list trace station ?

There is a fix in 1.3.6 => SAGE16XX-846 Call drop after 15 hours with RTCP enabled. not sure if you have same symptom. Nothing wrong in upgrading few phones and testing it.

[s95]

Hi Kumar,

Its happening for both internal and outside call.

just help me with steps to upgrade the firmware

[kumar1499]

Hello,

all you need to do is replace the firmware files in your file server which your phones are using. (refer: https://downloads.avaya.com/css/P8/documents/100174154)

i think there is a video in youtube which you can refer as well