HMS 400 can not be connected to CM 7.1

[rodri332]

Hi,
Actually, we have a HMS 400 release 3.0 connected to a CS1000 release 7.65. We need to migrate to a CM Release 7.1 but it didn't work, not even after making the setting procedure according to the document Avaya "NN42350-302_01.02_HMS400_SolutionIntegrationGuideForCommun icationManager6.0_Rel3", so that means that the HMS coudn't connect to the CM.
In the PBXI communication monitor of the HMS400 says "Not connected" and SIP trunk of CM is in service.
Could someone please set up a HMS400 with a CM?
Could you help me with this configuration?
Thank you very much for your help!!
Regards!!

[rodri332]

Hi,

Has anyone ever worked on the integration between the hms 400 and CM?

Does any configuration template to share about it?

Thank you for your help

Regards

[hill23]

According to the Product Compatibility Matrix, HMS 400 is only compatible with CM versions 6.0.1, 6.2, 6.2.4 & 6.3. However that said, a question has been asked of Avaya support is it compatible, and the answer was:-
Yes, HMS400 R3 is compatible with CM 6 and later, which includes CM 7.

I have no experience of HMS 400 working to CM, so would suggest you open a case with Avaya if you can't get it to work.

Paul.