BCM 400 rls 4.0

[marti15]

BCM 400 rls 4.0
I have a problem when transferring calls to an external number that while recording the conversation, the voice volume will go up and down making it difficult to hear the caller.
Any ideas?

[sedge]

Hello marti15

I think further information would help understand the scenario, such as:

What type of lines are being used?
How is the voice recording implemented?
Are all users affected?
What type/model of phones are affected?
If voice recording is not used, is the speech level OK?
If a call is transferred internally, is the speech level OK?
Is the BCM patched with the latest available patches? [this is always recommended]
Is the change in speech volume heard by the BCM user [during an assisted transfer], the external parties, or both?
Does the voice recording have the changing speech level?

Such a problem would probably require more in-depth investigations with a Service Request.

Regards

Steve Edge
Customer Support Engineer
Avaya