Hi Guys,
Wonder if anyone came some clarification on the IPOCC licencing.
If an agent profile is configured with both team leader options (Realtime info and reports) and supervisor options, does it take both team leader licence and a supervisor licence? Or should it just be taking a Supervisor licence?
Thanks,
Wonder if anyone came some clarification on the IPOCC licencing.
If an agent profile is configured with both team leader options (Realtime info and reports) and supervisor options, does it take both team leader licence and a supervisor licence? Or should it just be taking a Supervisor licence?
Thanks,
