Issue with Avaya Proactive Contact Blending with Avaya Interaction Center
In the blending mode, when agent/caller hangup, there is a incoming phantom call which is to acquire outbound dialer, and then the agent mode become AUX, and prompt agent successful change to outbound, at the same time around a few miliseconds , the agent become auto-in mode and there is another phantom call coming in to acquire outbound mode again and prompt (it keep happen around 4-5 times) then only complete successful change to outbound dialer mode with the agent become AUX.
(NOTE: This PCS Agent blending is working with the Avaya IC and hard phone)
Anyone encounter this problem before?
Any help is greatly appreciated. Thanks
(NOTE: This PCS Agent blending is working with the Avaya IC and hard phone)
Anyone encounter this problem before?
Any help is greatly appreciated. Thanks
