Transitional audio for 46mins

[kjkim]

Hi.
A caller listened Transitional audio for 46mins.
Is this possible?
Anyway, some logs tell me It worked like that.

The problem happened when "main flow" called resuable module.
This is not happened every calls. I don't know how often this happened. :-

Please Look at RED.

@2010-03-25 10:27:47,280||FINE|SessMgr|2993||Session created [HK_CALLCENTER], SessionHandle = 270842, Slot = 41, ID = hkmpp1-2010084012747-41, CCXML Override = []|hkmpp1####
@2010-03-25 10:27:47,281||FINE|SessMgr|12706||Session Started, CCXML SessionHandle = 0, Slot = 41, ID = hkmpp1-2010084012747-41, Thread ID = 12706|hkmpp1####
@2010-03-25 10:27:47,281||FINE|SessMgr|12706||Application: HK_CALLCENTER, URL = [http://localhost:8080/HK_CALLCENTER/Start], MimeType = [application/voicexml+xml], [starting]|hkmpp1####
@2010-03-25 10:27:47,281||FINE|SessMgr|12706||StartCCXML - Starting CCXML page at URL [], Session Origin 0|hkmpp1####
@2010-03-25 10:27:47,296||FINE|SessMgr|12706||StartCCXMLSessio n: Got response and CCXML is ready....|hkmpp1####
@2010-03-25 10:27:47,397||FINE|SessMgr|12706||SetupDialog: Dialog setup and ready.....|hkmpp1####
@2010-03-25 10:27:47,417||FINE|SessMgr|12706||CDialog::Process VXMLMsg: Got response and VXML, Dialog 469872413, 50359491 is prepared....|hkmpp1####
@2010-03-25 10:27:47,418||FINE|SessMgr|12706||Starting VXML dialog with app [HK_CALLCENTER] and URL [http://localhost:8080/HK_CALLCENTER/Start]|hkmpp1####
@2010-03-25 10:27:47,419||FINE|SessMgr|12706||CDialog::Process VXMLMsg: Got response and VXML, Dialog 469872413, 50359491 is ready....|hkmpp1####
@2010-03-25 10:27:47,479||FINE|SessMgr|12706||Play already active, doing nothing|hkmpp1####
@2010-03-25 10:27:50,657||FINE|SessMgr|12706||Play already active, doing nothing|hkmpp1####
@2010-03-25 10:28:23,409||FINE|SessMgr|12706||Play already active, doing nothing|hkmpp1####
@2010-03-25 11:14:22,536||FINE|SessMgr|12706||CCall:isconnectedRequest Call [270842] has disconnected with reason 9|hkmpp1####
@2010-03-25 11:14:22,537||FINE|SessMgr|12706||ReadyForDisconne cted: Call is ready to end, but endpoint is active [1 0 1 0 0 1, 0], wait for grace period...|hkmpp1####
@2010-03-25 11:14:22,538||FINE|SessMgr|12706||ReadyForDisconne cted: Call is ready to end, but endpoint is active [1 0 0 0 0 1, 0], wait for grace period...|hkmpp1####
@2010-03-25 11:14:22,538||FINE|SessMgr|12706||ReadyForDisconne cted: Call is ready to end, but endpoint is active [1 0 0 0 0 1, 0], wait for grace period...|hkmpp1####
@2010-03-25 11:14:22,540||FINE|SessMgr|12706||CallDisconnected : No active calls for session, setting termination timeout to 300000|hkmpp1####
@2010-03-25 11:14:22,541||FINE|SessMgr|12706||CCall:isconnected Call [270842] has disconnected (3, FarEndDisconnect : Hangup)|hkmpp1####
@2010-03-25 11:14:22,543||FINE|SessMgr|12706||CDialog::StartPl ayFiller call on dialog not connected to a call, VXML dialog ID = 50359491|hkmpp1####
@2010-03-25 11:14:23,545||FINE|SessMgr|12706||Releasing object ID 469872413 of type 3|hkmpp1####
@2010-03-25 11:14:27,412||FINE|SessMgr|12706||Failed to send CCXML message to session 419540763, Message type = DialogTerminated|hkmpp1####
@2010-03-25 11:14:27,412||FINE|SessMgr|12706||Dialog object destroyed|hkmpp1####









Session Details
Print

This page displays the details for a session.

Session ID: hkmpp1-2010084012747-41
Dialog ID: hkmpp1-2010084012747-41-1
Session Type: VoiceXML
Session Source: Inbound Call
MPP: hkmpp1
Start Date/Time: 10. 3. 25 오전 10시 27분 47초 KST
Duration: 2796 seconds

Call Information:
Number of Calls: 1
Originating Number: tel:0234555836
Destination Numbers: tel:5400



Server Information:
Application Server: localhost:8080
ASR Server:
TTS Server: N/A
Slot: 41
MRCP Session ID for ASR:
MRCP Session ID for TTS: N/A



Application Details:
Application Name: HK_CALLCENTER
Start Page Name: http://localhost:8080/HK_CALLCENTER/Start
Exit Page: XMenu_4-X4_DTMF_4_3
Exit Info #1: N/A
Exit Info #2: N/A
Exit Reason: Application exited. [ERRORS]



Performance Details:
First Prompt Latency: 200 milliseconds
Number of Utterances: 0
Number of Recognized Utterances: 0
VoiceXML Page Requests: 7
VoiceXML Page CacheHits: 0
Average Prompt Latency: 45
Average Confidence: 0
Number of Latencies < 1 Sec: 0
Number of Latencies Between 1 and < 2 Secs: 0
Number of Latencies Between 2 and < 3 Secs: 0
Number of Latencies Between 3 and < 4 Secs: 0
Number of Latencies >= 4 Secs: 0
Maximum Consecutive Recognition Errors: 0



Highest Page Loading Latency:
URL: http://localhost:8080/HK_CALLCENTER/...utModule/Start
Time: 968 milliseconds



Lowest ASR Recognition:
URL:
Total Number of Utterances: 0
Number of Recognized Utterances: 0


Session Transcription: Export
Spoken Barge In Rate: 0.0%
Default ASR Confidence Level: 50
ASR Engine Type:
TTS Engine Type:
Number of User Inputs: 2
Number of Speech Inputs: 0
Number of DTMF Entries: 2


Expand URL

Start Time Duration Event Details
오전 10:27:47 11 VoiceXMLLoad Start
CacheHit: False
RootDocument: False
오전 10:27:47 22 VoiceXMLLoad EmptyNode
CacheHit: False
RootDocument: False
오전 10:27:47 ASRConfidenceLevelChange ASRConfidenceLevel: 50
오전 10:27:47 3036 Prompt c00000.wav
OutputModes: audio video
PromptType: Audio
오전 10:27:47 3110 DTMF Digits: No Input
오전 10:27:50 40 VoiceXMLLoad VPLOOK_Init
CacheHit: False
RootDocument: False
오전 10:27:50 32680 Prompt g00002.wav
OutputModes: audio video
PromptType: Audio
오전 10:28:22 30 DTMF BargeIn: True
Digits: 4
오전 10:28:22 6 VoiceXMLLoad X1_DTMF_4
CacheHit: False
RootDocument: False
오전 10:28:23 16643 Prompt g00010.wav
OutputModes: audio video
PromptType: Audio
오전 10:28:39 40 Prompt c00018.wav
OutputModes: audio video
PromptType: Audio
오전 10:28:39 30 DTMF BargeIn: True
Digits: 3
오전 10:28:39 2 VoiceXMLLoad XMenu_4-X4_DTMF_4_3
CacheHit: False
RootDocument: False
오전 11:14:22 968 VoiceXMLLoad Start
CacheHit: False
RootDocument: False
오전 11:14:23 2 VoiceXMLLoad Disconnect_EndApplication
CacheHit: False
RootDocument: False
오전 11:14:23 ApplicationError Description: vxml: PAVB_00191
Source: Dialog
오전 11:14:23 ApplicationError Description: vxml: PAVB_03064
Source: Dialog
오전 11:14:27 DialogEnd


If you need any more information, please tell me. :")
Thanks.

[psree]

Hi Kim,

I see that the application is waiting for the input before playing this prompt. So if the caller does not enter the DTMF digit how does the application behave? Did you set any timeout for DTMF collection in the application? If not the Session manager will keep waiting for the DTMF digit until you either enter the digit or disconnet.

[psree]

Hi Kim,

I am closing this thread. for any further assistance please open a ticket with Avaya as it requires a little troubleshooting.

Thanks for your understanding and patience.