AACC 6.2 email issue

[tmerkouris]

We have installed AACC 6.2 with multimedia in a co-resident environment.
While the mm outbound functionality works fine, the email does not.
We are using email account which is not on same domain with AACC and emails never arrive to multimedia.

Any idea what might go wrong?
Thanks.

[phemming]

Sounds like configuration or firewall to me
Can you telnet to your email server from the MM server?
If not MM will never recieve emails

[tmerkouris]

Problem solved.
Because we used gmail account, we needed to make some changes to mailservice.properties.

For AACC CCMM Email service to connect correctly to the GMAIL server over SSL we need to follow the steps:

• Using a web browser (IE / Firefox) login to GMAIL. Then export the certificate to a file in the disk.
• You have to import this certificate to the cacerts of the jre the EMAIL serivice is using
  • Since the AACC installation have two JREs so we have to do it in both since we don’t know which of them the AACC is using
  • so issue the following command
    keytool -v -importcert -alias gmail -file mail.google.com -keystore C:\Program Files\Java\jre\lib\security\cacerts
    keytool -v -importcert -alias gmail -file mail.google.com -keystore C:\Program Files (x86)\Java\jre\lib\security\cacerts
    
    The password is: changeit
  
  
• Edit the folder D:\Avaya\Contact Center\Multimedia Server\Server Applications\EMAIL there is a file mailservice.properties
• For Incoming Mail
  • In this file change the property : mail.store.protocol=pop3s
  
  
• For Outgoing
  • In this file change the property : mail.transport.protocol=smtp
  • In this file change the property : mail.smtp.aut=true
  • In this file change the property : mail.smtp.starttls.enable=true

• Optionally open the debug property mail.debug=true and check the file C:\Windows\SysWOW64\javamailtracelog.txt to see errors etc.
• The log file for the email service is : D:\Avaya\Logs\CCMM\CCMM_EmailManager_1.log

Finally, in the CCMM administration needs two email recipients, one mail store and one email alias.


Hope this helps anyone who come across with same issue.


Best Regards,
Thomas

[sfitzg]

A life saver. Thank you Thomas this resolved my issue I had with a customer who required POP3 SSL to MS Exchange.

[stphnwd]

FYI updating CCMM Email to use SSL/TLS is documented.

[sfitzg]

Correct. However I would say that it is poorly documented at best and plain inaccurate at worst for someone who has never used Keytool before. Thomas post lays it out clearly what is required and can be adapted within minutes.

[stphnwd]

Completely agree as well.

[jeanr]

I tried to follow the documentation AACC server administration Enabling SSL on the Email Manager with no success.
It is not the same procedure as tmerkouris one.



In my environnement AACC 6.2 SP6 there is not "mail.smtp.aut=" and "mail.smtp.starttls.enable=" properties.
mail.transport.protocol=smtp is already set up like that by default, why you didn't change it to smtps ?

[sfitzg]

My customers requirement was to secure POP3 only, not SMTP so I have not tried it sorry.

[jeanr]

ok,
mail.smtp.aut="
and
"mail.smtp.starttls.enable="

those properties has been modified or added?
Because i can't find them on my file

[sfitzg]

If the properties don't exist then you would need to add them.