Call Back Assist and Vector step(S)

[carolynw4]

I have a telephone number that appears to have been queued in Call Back Assist for quite some time. I need to remove it. Any ideas? Seems to get queued after call center closes (all agents are logged off) and remains in queue until an agent answers next morning and there's no one on the line. Carolyn

[spadmanabhan]

Callback Assist and Vector steps

Carolyn,

The information provided is too limited to provide an answer, please provide detailed information or raise an Service Request with Avaya.