WFO fail to send mail event

[tteam]

i have witness v 10.1 (contact record) (WorkForce Optimization)
i try to make it send me the events by Email but i fail
also fail to send SNMP traps
please help

[d2]

SNMP Trap

Hi there,

Make sure that you carried out the reqeuired settings on recorder,

SNMP
You can use an SNMP monitoring system such as HP OpenView to monitor Avaya Contact Recorders. To do so, you must first set the name of the SNMP Read Community in the General Setup › Recorder page. The recorder will then respond to SNMPV1 Get messages.
For security reasons, recorders:
l do not allow "well known" community names like "private" or "public"
l do not respond to SNMP Gets until a community name has been set
l do not use the usual port of 161, but instead use 2161.
You can also specify the SNMP Trap Destination (again, on the General Setup >Recorder page).
Once set, SNMP traps will be sent to your monitoring system at the address specified.

The above is on page 158 of the manual.