We have installed witness CSCM ver 10.1 running on the XP platform using IE8.
After initial installation, we were getting the http 404 error and we proceeded to:
- update Java to version 7 (latest) and enable activeX on the systems.
- We included the link to the new cscm as a trusted site.
- we turned off the pop-up blocker.
- We restarted the browsers and agents could listen to calls on the new cscm.
However, I noticed this was mostly for agents running windows 7.
Several of the agents running XP still couldn't after the updates.
Error: we stopped getting the http 404 error (i.e after updates), instead when calls were selected, the place where one should see the waveform appear to indicate
recorded call, was a blank (white) box with a 'red X' at the top left corner.
Note: All systems have previous version of cscm running already and that is used to listen to calls from a different call centre. The are no problems with the older version on both the windows 7 and XP systems.
Is there anything extra we could do to resolve this problem, your help will be greatly appreciated.
Ubsammeiii.
After initial installation, we were getting the http 404 error and we proceeded to:
- update Java to version 7 (latest) and enable activeX on the systems.
- We included the link to the new cscm as a trusted site.
- we turned off the pop-up blocker.
- We restarted the browsers and agents could listen to calls on the new cscm.
However, I noticed this was mostly for agents running windows 7.
Several of the agents running XP still couldn't after the updates.
Error: we stopped getting the http 404 error (i.e after updates), instead when calls were selected, the place where one should see the waveform appear to indicate
recorded call, was a blank (white) box with a 'red X' at the top left corner.
Note: All systems have previous version of cscm running already and that is used to listen to calls from a different call centre. The are no problems with the older version on both the windows 7 and XP systems.
Is there anything extra we could do to resolve this problem, your help will be greatly appreciated.
Ubsammeiii.
.
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