CMS user ID deletion

[apaliw]

I have CMS 16.2, having issue that we are not able to delete CMS User ID. It gives error failed while doing from Supervisor. Have check /export/home directory but i cannot see user directory there. Tried it using root by command userdel but no luck.

Can some one help on this. Thanks!

[shaikht]

Hi,

It seems to be corruption.

If your not able to delete from menu, we can try it from database.

Users is the table which contains all info related to user id.If you are not comfortable using databse queries, please escalate issue to Avaya Support so that we can work on it.

[pmatthews]

I have seen something like this before. Check the /etc/passwd file and check that there isn't a blank line in the middle of the list. Not sure how the blank line gets in there, but I've removed the line before and it has managed to remove the user.

[macosx2new]

Hi,
I have different problem to delete CMS user ID, CMS 16.2, user ID is in numeric format, when try to delete off CMS supervisor, it complained about cannot delete ACD permissions to logvin ACD.

In terminal,
Enter the UNIX system login identification for the user you are adding,x
x deleting, viewing, or modifying. The User ID must have three to eight x
x alphanumeric characters, with no blanks. x
x Multiple values are not allowed.

the user ID in question is 2801432

Any help is much appreciated.

[ndat]

It's my problem too.Thank for your help
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