Avaya Agent Desktop Wallboard question

[ijimenezramos]

Hi, folks.
Agent Desktop Wallboard 4.0 is a Avaya Professional Services provided software package that installed on agents PCs let them to have access to some near real time statistics retrieved from the CMS through custom reports.
You can think of it as a PC based wallboard.
However, after review all the available documentation on Avaya website i have the following questions:

- Does it support localization in the graphical user interface (in my case, i'm interested in the Spanish language)?
- Can it display real time data about different skills/splits at the same time (the screenshots in the doc seem limited to a single skill)?

Hoping somebody out here can answer these.

Thanks in advance.

[g2]

Sorry I am bit confused on this, are you talking about the CCE desktop wallboard application or any customized application the directly access the CMS. If you query is related to CCE wallboard then localization should be a possible one.

[edwilson]

1) The admin portal of Desktop Wallboard has not been localized, but it is capable of accepting localized item descriptions and messages to display to agents. The items and messages will be displayed in the agents marquee in the format/style which they are entered in the portal.

2) DW can display statistics for multiple skills, agents, and VDNs at the same time. You are not limited to one.

Eric

[ismajimenezvw]

Thanks all for the responses.

I was meaning the Avaya Desktop Wallboard, and Avaya Professional Services custom package for Avaya CMS.

Sorry, when i said localization of user interface, i was mainly meaning the agent marquee, not the admin portal.