CMS Supervisor R16(KD21) connecting issue!(sending password....)

[cai5]

Hi, all
When i using supervisor connect to CMS, it's pending the "sending password", then will got the timed out message. but if using web supervisor it's working fine with the same cms user account. any idea for this problem? thanks!
CMS version: R16.3
Supervisor Client system: WIN7(32&64bit)

[shaikht]

Hi,

You can try folllowing if it works:

Try to connect using Manual in option option rather than auto in.
If it is occuring only on one PC, you can try to re-install supervisor and see if it make some difference. Follow below steps:
) Start, Settings, Control Panel, Add/Remove Programs
2) Remove CVS software
3) Go to Windows Explorer
4) Do a search/find for cvsup*.cfg
5) When found, delete all instances and dump them from your Recycle Bin.
6) Go into Start, Run window
7) Type in "regedit"
8) Registry Editor window opens
9) HKEY_LOCAL_MACHINE (drill down)
10) Go to SOFTWARE
11) Look for Avaya folders and delete anything related to Supervisor.
12) Reboot PC
13) Reinstall CVS Software

[shawbl]

CMS Version

The most common reason for the issue of CMS Supervisor stalling at "Sending Password" is the assignment of the wrong CMS software version in the "CMS Servers' form. The version defined in Supervisor must match the actual version of CMS running on the server.