AACC 6.2 email autoreplay subject - need to remove [<AR1>] and [<AD1>]

[jmppprd]

we have a AACC 6.2 with email configuration , when the system send a autoreplay email or chat conclution with a customer the systema automatic add to the subject one of this to character : [<AR1>] and [<AD1>] . we need to remove .


some recomendation?

[francisyates]

This is a prevention method built into AACC, to prevent loops happening in the system. I do not believe this can be removed, as this would cause auto responder loops which would severely impact the performance of the CCMM server

[jmppprd]

Thanks for your responce ,

regards,