Use Auto Answer with IP Agent in telecommute mode?

[fagrahek]

Is there a way to use Auto Answer with IP Agent in telecommute mode? When we set the agents option to Auto Anser - ACD the agent cannot log in.

[richchandler]

You need to ensure that the IP Agent has support for AutoAnswer selected. Also in this mode I would set the service link (on page 2 of station form) to permanent. This keeps the line open to the end phone untill the agent releases the call on the physical handset.