Were on Interaction Center 7.1.3 (yes it's old i know)
We normally deploy to agents on Citrix, using the Rich Client. Recently we moved to a new version of Citrix xen app.
We have smoothed out all issues save one, Compose/Reply/Transfer Email through the web agent window will crash the application with no error. You can view an email, change any/all settings in the web agent window, ect. But any attempt to Compose/Reply/Transfer causes the application to crash completely after a few seconds.
We have tried disabling spell check.
The same install on a Windows XP machine produces no crash and works fine.
Any thoughts or ideas?
Any idea what exactly is called upon when composing an email?
We normally deploy to agents on Citrix, using the Rich Client. Recently we moved to a new version of Citrix xen app.
We have smoothed out all issues save one, Compose/Reply/Transfer Email through the web agent window will crash the application with no error. You can view an email, change any/all settings in the web agent window, ect. But any attempt to Compose/Reply/Transfer causes the application to crash completely after a few seconds.
We have tried disabling spell check.
The same install on a Windows XP machine produces no crash and works fine.
Any thoughts or ideas?
Any idea what exactly is called upon when composing an email?
