AAAD Telephony Tab

[jeanr]

Hi all,
I have installed AACC with complement to Elite,
but on AAAD agent desktop ther is no telephony tab to enter ACM/Elite login and station
There is only multimedia tab.

I configured everything for AACC complement to Elite:
Select AACC complement to Elite in the installation
In the configuration web page i have selected the "Elite Environnement" under CCMM, and configure the ACM server.
...

someone know how to fix it?

thx

[sfitzg]

Have you created template/profile and assigned a template to the agent? Page 230 and 255 of NN44400-804 Contact Center Multimedia Complement Deployment Guide onwards.

Simon

[jeanr]

Hello,
yes i have created a pofile.

I found the issue:
by default the Switch type is set to 'none', we have to manually set it to SIP 6 to display the telephony tab.

cheers