Good afternoon I will comment my problem.
I have the following strategy configured in a POM 2.5
<?xml version="1.0" encoding="UTF-8"?>
<tns:AvayaPIMContactStrategy xsi:schemaLocation="http://www.avaya.com/ContactStrategy ContactStrategy.xsd " xmlns:tns="http://www.avaya.com/ContactStrategy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Handler foundError="false" state="initial">
<action CallPacingType="None" DriverApp="POMDriver" EnhancedCCA="ON" OnMediaServerFailure="retry" foundError="false" priority="5" type="call">
<address foundError="false" isBranch="false" weekDaysOnly="false">
<ContactAttribute>phoneNumber1</ContactAttribute>
</address>
<resultprocessors foundError="false" nextState="done">
<result foundError="false" nextState="done" value="Answer_Human">
<Application foundError="false">
<AvayaAgent VDN="81292" foundError="false"/>
</Application>
</result>
</resultprocessors>
</action>
</Handler>
</tns:AvayaPIMContactStrategy>
The treatment of the call is the correct (called a customer, when respond the call is transferred to VDN and releases the channel) but POM monitor and reports show as call is in progress and not continues with the next record in the list until the end of the time call in progress, programed in g.lobal settings
When I make a report of completion codes all calls are marked as time call in progress finished.
Can anybody give me a help?
Regards
I have the following strategy configured in a POM 2.5
<?xml version="1.0" encoding="UTF-8"?>
<tns:AvayaPIMContactStrategy xsi:schemaLocation="http://www.avaya.com/ContactStrategy ContactStrategy.xsd " xmlns:tns="http://www.avaya.com/ContactStrategy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Handler foundError="false" state="initial">
<action CallPacingType="None" DriverApp="POMDriver" EnhancedCCA="ON" OnMediaServerFailure="retry" foundError="false" priority="5" type="call">
<address foundError="false" isBranch="false" weekDaysOnly="false">
<ContactAttribute>phoneNumber1</ContactAttribute>
</address>
<resultprocessors foundError="false" nextState="done">
<result foundError="false" nextState="done" value="Answer_Human">
<Application foundError="false">
<AvayaAgent VDN="81292" foundError="false"/>
</Application>
</result>
</resultprocessors>
</action>
</Handler>
</tns:AvayaPIMContactStrategy>
The treatment of the call is the correct (called a customer, when respond the call is transferred to VDN and releases the channel) but POM monitor and reports show as call is in progress and not continues with the next record in the list until the end of the time call in progress, programed in g.lobal settings
When I make a report of completion codes all calls are marked as time call in progress finished.
Can anybody give me a help?
Regards
