TR/87 Self Test Result Failing???

[pzarbo]

Hi Everyone,

I have Avaya AES 5.2.4 running on System Platform 6.2. I have successfully created a switch connection to our Communication Manager 5.2.1.

Status from AES shows DMCC and TSAPI services are online and is a 'normal' state
The switch connection is online and talking
The TSAPI connection is also online and talking

The TR/87 Transport test passes

The TR/87 Service test fails -
TR/87 Self Test Result

Verify TR/87 Service: FAILED because MonitorStartResponse was not received.
Possible errors:

TSAPI link is down.
Active Directory Tel URI is wrong.

We use four digit DID extensions. My AES dialplan is as follows -

From TelURI
Minimum Length Maximum Length Matching Pattern Delete Length Replacement String Type
11 11 1716888 8 . Pattern

To TelURI
Minimum Length Maximum Length Matching Pattern Delete Length Replacement String Type
4 4 3 0 91716888 Pattern

Our Active Directory Tel URI are set as +1716888xxxx

When I look at the dmcc-trace.log.0 I see the following -
WARNING: Exception on removeCallControlServicesListeners
ch.ecma.csta.errors.InvalidDeviceStateException: Switch name must be set for [tel:+1716888xxxx]

(it actually shows the full number, I've just used xxxx's for security reasons)

What am I missing?? Any ideas why the test is failing?

Thanks!

[pmulya]

TR/87 Test failing

From the logs it is clear that the you number is not getting resolved to 4 digit extension. The number is getting passed as it is to CM ( +1720xxxxxx) and CM is rejecting it as there is no device like that

On the AES Admin webpage. Dial plan menu has got 2 options.
Default settings
Switch Administratuon.

Make sure that you have cearetd Dial plan menu under switch Administration -> switch connection.

It may be that you hace update dial plan rules under default settings and its not gettin picked up.

regards,

prashant

[pzarbo]

Thank you pmulya, you were exactly right. Your explanation helped me understand how the dial plan works.

I've did as you suggested, and all tests now work!