Cannot Connect to the Phone System (AES to OCS 2007 r2)

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  • pzarbo
    Member
    • Oct 2010
    • 5

    Cannot Connect to the Phone System (AES to OCS 2007 r2)

    Hi Everyone,

    My AES server is now fully functional and all tests pass. See this post - http://support.avaya.com/forums/showthread.php?t=2595

    Now I can't get the Communicator Client to connect to AES. I have configured it per the Avaya doc's and have it set to RCC mode (not enterprise voice).

    The Communicator log file shows the following -
    ms-diagnostics: 1003;reason="User does not exist";source="FQDN of OCS Server";TargetUri="aes@FQDN of AES Server"

    The user (my account) does have access as I use my account for the tests in AES.

    Any idea what is failing? Any idea on other log files I can look at?
  • evertw
    Whiz
    • Nov 2011
    • 30

    #2
    Any update?

    We have the same error with Avaya AES and Lync 2013 server.

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