Error installing Avaya softphone 2050

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  • ariasc
    Member
    • Jan 2012
    • 3

    Error installing Avaya softphone 2050

    Hi.

    I write the error when I install 2050 IP Softphone for Windows PC Release 4.4 Service Pack 1 (Build 067). I can use the application after this error:

    Unable to execute file:
    C:\Users\My_User\AppData\Local\Temp\js-4JLOS.tmp\Initialize.exe

    CreateProcess Failed; Code 14001
    Tha application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail.


    I checked event viewer and it shows the following error:

    Activation context generation failed for "C:\WINDOWS\SysWOW64\i2050Config2.cpl". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",pub licKeyToken="1fc8b3b9a1e18e3b",type="win32",versio n="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.

    - System

    - Provider

    [ Name] SideBySide

    - EventID 33

    [ Qualifiers] 49409

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2013-04-18T09:49:02.000000000Z

    EventRecordID 17741

    Channel Application

    Computer My_Computer_Name.corp.My_Company.com

    Security


    - EventData

    Microsoft.VC80.CRT,processorArchitecture="x86",pub licKeyToken="1fc8b3b9a1e18e3b",type="win32",versio n="8.0.50727.6195"

    C:\WINDOWS\SysWOW64\i2050Config2.cpl





    Can anybody help me?.

    I use Windows 7 64 bits with service pack 1

    Pentium dual core E6700 3.20 Ghz
    4 GB of RAM
    Inside a windows domain



    Thanks in advance.
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