Can't obtain correct value for ANI in AVP using cti connector

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  • dfrade
    Member
    • Feb 2013
    • 8
    #1

    Can't obtain correct value for ANI in AVP using cti connector

    Hi all,

    We have a problem using cti connector in dialog designer application with VoicePortal 5.1. The application only writes to trace.log the value of :
    --------------------
    session dnis
    session ani
    cticallinfo: ani
    cticallinfo dnis
    --------------------

    Whole example of the call:
    customer call to ddi, and is routed to VDN and then to agent.
    Agent makes a consultation call to another second VDN and finish the transfer.

    If no agents answer in the second VDN , call is routed to Voice Portal VDN, and then to Voice Portal Application.

    I recieve "cticallinfo: ani" like this: "T2501#1" instead of real customer ANI. I guess this is the Dynamic Device ID, but i don't know why it is populating this, instead of real customer ANI.
    ¿What is happening?, ¿Does anybody know how to fix this behaviour?
    Tags: cti connector, dynamic device id, trunk
  • wawior
    Hot Shot
    • May 2011
    • 19
    #2
    Hello

    It can happen if Caller has CLIR enabled.

    Regards
    Michał

    Comment

    • dfrade
      Member
      • Feb 2013
      • 8
      #3
      Could you explain me how to do it?

      I guess is in system parameters features, in
      CPN/ANI/ICLID Replacement for Restricted Calls:

      CPN/ANI/ICLID Replacement for Unavailable Calls:
      ¿is it true?

      What i should write there?

      Thank you very much

      Comment

      • wawior
        Hot Shot
        • May 2011
        • 19
        #4
        dfrade

        I mean,

        that Caller Mobile Phone can have CLIR enable - so operator would not allow to present his number.

        Comment

        • dfrade
          Member
          • Feb 2013
          • 8
          #5
          Now I understand wat you mean with CLIR.

          No, is not our case, customer and test that we have done, were without CLIR enabled...

          It must be another thing.

          In any case, thanks for your answer.

          Comment

          • dfrade
            Member
            • Feb 2013
            • 8
            #6
            Anybody knows how to help me?

            Comment

            • shvalbe
              Aspiring Member
              • Jul 2011
              • 2
              #7
              what is the CM version are you using?

              Comment

              • dfrade
                Member
                • Feb 2013
                • 8
                #8
                Operating system: Linux 2.6.18-128.AV14xen i686 i686
                Built: Sep 24 00:54 2010

                Contains: 00.1.510.1
                CM Reports as: R016x.00.1.510.1
                CM Release String: vcm-016-00.1.510.1

                UPDATES:
                Update ID Status Type Update description
                ------------------------------- ------------ ------- ---------------------------
                00.1.510.1-19916 activated cold Combo of 19594 19912 19915

                Comment

                • dfrade
                  Member
                  • Feb 2013
                  • 8
                  #9
                  update

                  Does anybody know how to help me with this?

                  Any response will be appreciated

                  Comment

                  • tothm
                    Aspiring Member
                    • Feb 2014
                    • 1
                    #10
                    same problem here and the # in the number it blocks the script

                    HI We have the same problem with a cutomer using AVP.

                    Having the unknown ANI replacement not working out in this case (set in cust fea page 9 and trunk page 3 )

                    Do you already have a solution for this probelm in the meantime ?

                    Marcell

                    Comment

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