I have AACC 6.2 on a CS1k. I've built out a CLID table to route calls
to a specific App. Sort of like a "Platinum Customer" list. I built the original list (clid_esn) with a few cell numbers to test, all worked fine. After that I added about a 100 more numbers to this list to place it into production. To continue testing I re-added my cell number to this CLID variable but test calls from my cell are not routing to the desired App. So now I don’t know if all of the numbers on this list are routing to the correct App. I can build a new test CLID list and add my cell to it and it routes correctly.
This global CLID variable is in the beginning of my Master App and looks like this;
WHERE CDN EQUALS
VALUE 9030: EXECUTE SCRIPT ESN_AUTO_ATTN_App
VALUE 9031: EXECUTE SCRIPT ESN_AGNT_App
VALUE 9032: EXECUTE SCRIPT ESN_AGNT_SVC_App
DEFAULT: EXECUTE CLID_LOOK_UP
END WHERE
SECTION CLID_LOOK_UP
IF CLID = clid_esn
THEN
EXECUTE SCRIPT ESN_AUTO_ATTN_App
ELSE
EXECUTE CDN_ROUTING
END IF
The ESN_AUTO_ATTN_App is used for an Auto Attn that may route calls back to the Master Script to be sent to one of the other ESN Apps, this is why I have this small group of CDN's up front of the CLID check.
My question is, why wont any new additions to this Global CLID table work?
to a specific App. Sort of like a "Platinum Customer" list. I built the original list (clid_esn) with a few cell numbers to test, all worked fine. After that I added about a 100 more numbers to this list to place it into production. To continue testing I re-added my cell number to this CLID variable but test calls from my cell are not routing to the desired App. So now I don’t know if all of the numbers on this list are routing to the correct App. I can build a new test CLID list and add my cell to it and it routes correctly.This global CLID variable is in the beginning of my Master App and looks like this;
WHERE CDN EQUALS
VALUE
9030: EXECUTE SCRIPT ESN_AUTO_ATTN_AppVALUE 9031: EXECUTE SCRIPT ESN_AGNT_App
VALUE 9032: EXECUTE SCRIPT ESN_AGNT_SVC_App
DEFAULT: EXECUTE CLID_LOOK_UP
END WHERE
SECTION CLID_LOOK_UP
IF CLID = clid_esn
THEN
EXECUTE SCRIPT ESN_AUTO_ATTN_App
ELSE
EXECUTE CDN_ROUTING
END IF
The ESN_AUTO_ATTN_App is used for an Auto Attn that may route calls back to the Master Script to be sent to one of the other ESN Apps, this is why I have this small group of CDN's up front of the CLID check.
My question is, why wont any new additions to this Global CLID table work?
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