Avaya Proactive Contact 5.0 Analyst

[apekar]

Hello,

In the wizard I cannot choose Sunday for reporting. any weekdays but Sundays are absent. Anybody knows how to configure all dates to be visible for reporting?

Alexey

[usurge]

hi, You can try right click template report and use change option -> next -> next and select the bottom one from the "Date range criteria" is from an existing date in the database and select your sunday.

and preview.

[apekar]

The problem is that Sundays are absent in the selection list.
It looks like
14.06.2013
15.06.2013
17.06.2013
18.06.2013

There is no 16.06.2013 it is Sunday.

[usurge]

Do you take calls on sundays ?

[apekar]

Yes, we do. Operators works on Sundays.

[usurge]

well, connect with putty or that kind of program to your pds, and type

go lists

ls -lh *tran.stat | grep "Jun 16"

you will see (if exists) the tran files with numbers.

"exp. of output"

-rw-rw-r-- 1 admin pds_system 14K Jun 24 10:17 678tran.stat
-rw-rw-r-- 1 admin pds_system 0 Jun 24 08:00 679tran.stat
-rw-rw-r-- 1 admin pds_system 0 Jun 24 08:00 680tran.stat
-rw-rw-r-- 1 admin pds_system 0 Jun 24 08:00 681tran.stat
-rw-rw-r-- 1 admin pds_system 0 Jun 24 08:00 682tran.stat
-rw-rw-rw- 1 admin pds_system 85K Jun 24 10:17 683tran.stat
-rw-rw-rw- 1 admin pds_system 0 Jun 24 09:02 684tran.stat

type

statfilepump -s

that will ask you, enter the begining of tran file which is 678 ( in above exp.) and end of tran file which is 684.