I have been one week trying to obtain ACD groups configured in my IP Office 500 v2. I have read all doc about it, and I know first of all, I have to obtain ITTAPICallCenter;
m_tapi = TAPI3 object well connected and initialized.
ITTAPICallCenter *cc; hrG = m_tapi->QueryInterface( IID_ITTAPICallCenter, (void **)&cc );
After I have to obtain agent handler enum;
IEnumAgentHandler *agentHandlerEnum; hrG = cc->EnumerateAgentHandlers(&agentHandlerEnum);
And after these steps, iterate over this Enum to obtain all ITAgentHandler and obtain ACD Groups associated to it.
ITAgentHandler *agentHandler = 0; hrG = agentHandlerEnum->Next(1, &agentHandler, NULL);
The problem is hrG ALWAYS returned S_FALSE, I mean, is like IEnumAgentHandler are empty and there are no agents handlers to iterate. I Have already checked that previous instructions (QueryInterface and EnumerateAgentHandlers) return S_OK.
I have Checked tapi is well initialized many times, because I can do calls and transfers normally, but its impossible to obtain ACD Groups.
Anyone could help me?
Kind Regards, Manuel.
m_tapi = TAPI3 object well connected and initialized.
ITTAPICallCenter *cc; hrG = m_tapi->QueryInterface( IID_ITTAPICallCenter, (void **)&cc );
After I have to obtain agent handler enum;
IEnumAgentHandler *agentHandlerEnum; hrG = cc->EnumerateAgentHandlers(&agentHandlerEnum);
And after these steps, iterate over this Enum to obtain all ITAgentHandler and obtain ACD Groups associated to it.
ITAgentHandler *agentHandler = 0; hrG = agentHandlerEnum->Next(1, &agentHandler, NULL);
The problem is hrG ALWAYS returned S_FALSE, I mean, is like IEnumAgentHandler are empty and there are no agents handlers to iterate. I Have already checked that previous instructions (QueryInterface and EnumerateAgentHandlers) return S_OK.
I have Checked tapi is well initialized many times, because I can do calls and transfers normally, but its impossible to obtain ACD Groups.
Anyone could help me?
Kind Regards, Manuel.
