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Certain infrequent call scenarios may cause CMS link outages - PSN # PSN004017u
PSN # PSN004017u
Name of problem
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Certain infrequent call scenarios may cause CMS link outages.
Products affected
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Call Management System (CMS) Release: 16.3 (r16.3eg.g load only)
Problem description
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Certain infrequent call scenarios may cause link outages. The two call scenarios are:
- a transfer or conference call followed by the agent reconnecting to the original caller before completing a second conference
- a transfer or conference call followed by a special link transfer which occurs when an incoming call to the CM is transferred off the CM.
Note: This problem is present ONLY in the r16.3eg.g load.
Due to the severity of the problem, it is strongly suggested that all customers on the R16.3 R5 eg.g load apply the r16.3eg.g patch or upgrade to r16.3eg.h.
More information;
********************
Arbi
Name of problem
********************
Certain infrequent call scenarios may cause CMS link outages.
Products affected
*********************
Call Management System (CMS) Release: 16.3 (r16.3eg.g load only)
Problem description
************************
Certain infrequent call scenarios may cause link outages. The two call scenarios are:
- a transfer or conference call followed by the agent reconnecting to the original caller before completing a second conference
- a transfer or conference call followed by a special link transfer which occurs when an incoming call to the CM is transferred off the CM.
Note: This problem is present ONLY in the r16.3eg.g load.
Due to the severity of the problem, it is strongly suggested that all customers on the R16.3 R5 eg.g load apply the r16.3eg.g patch or upgrade to r16.3eg.h.
More information;
********************
Arbi
