Call Work Codes always as 0

[dhabela]

I have set CWC from 1-20 in the CMS Dictionary, but there are only "0" codes reported in the CMS.
Used CWC entering procedure: during the ACD call, agent push work-code button, then enter the code and #.

[shaikht]

Hi,

Make sure you have adminsitered them too in CMS Menu.

If not, it can be done from Call Center Administration -> Call Work Codes

[dhabela]

thanks shaikht, this is that I missed.

[shaikht]

:-)
You are welcome

[shaikht]

Solution delivered