CCE 4.1 Supervisor to agent messages

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  • rdelgadillo
    Aspiring Member
    • Sep 2010
    • 1

    CCE 4.1 Supervisor to agent messages

    Hello,

    How should be activate the functionality for Supervisor to send text-based messages to agents in a CCE 4.1 version
  • k2cinswedenab
    Hot Shot
    • Jul 2010
    • 18

    #2
    Hello

    There isn't a out-of-the-box solution for that that im aware of.
    I believe that function was removed from CCE when the new CCE Desktop arrived with version 3.0.

    Although you could implement the out-of-the-box MS Communicator plug-in in the CCE Desktop to achieve almost the same thing.

    Regards Andreas
    www.k2c.se

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