Hello,
How should be activate the functionality for Supervisor to send text-based messages to agents in a CCE 4.1 version
How should be activate the functionality for Supervisor to send text-based messages to agents in a CCE 4.1 version
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Hello
There isn't a out-of-the-box solution for that that im aware of.
I believe that function was removed from CCE when the new CCE Desktop arrived with version 3.0.
Although you could implement the out-of-the-box MS Communicator plug-in in the CCE Desktop to achieve almost the same thing.
Regards Andreas
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